This Shipping & Returns document applies to orders placed on garmentpqny.com and fulfilled by Mei Wan Limited. It explains shipping conditions, the strict 14 days no-reason refund policy, return shipping responsibility, refund arrival times, and the claims process for damaged or defective items. By placing an order, the customer accepts this document and the Terms of Service.
Mei Wan Limited processes orders after payment authorization and address verification are complete. Processing occurs on business days. The customer receives an order confirmation when the order is accepted and a shipment notification when the order is dispatched. Order processing does not begin until payment authorization is complete. The customer must provide a complete and accurate delivery address. Address changes after dispatch are not guaranteed and depend on the carrier.
Shipping charges are calculated at checkout based on the delivery destination and selected shipping service. The customer bears all shipping charges shown at checkout. Standard delivery timelines apply. Delivery timing depends on destination, carrier service, and order volume. Mei Wan Limited does not guarantee same-day, next-day, or expedited delivery unless a specific expedited service is purchased at checkout. The customer must monitor tracking updates and contact the carrier for delivery exceptions after dispatch.
The strict 14 days no-reason refund policy allows the customer to request a refund within exactly 14 calendar days from the date the item is delivered. No reason is required during this period. A refund request submitted after exactly 14 calendar days from delivery will not be accepted. The refund request must include the order number, the item name, and the customer contact email. The customer must obtain return authorization before sending any item back. Items returned without authorization will not be accepted.
To qualify for a refund, items must be unused, unworn, unwashed, free from odors, and in original packaging with all attached tags present. Items must be returned in the same condition in which they were received. Items that do not meet these conditions are not eligible for a refund. The customer must inspect all items upon delivery and must not remove tags until the decision to keep the item is final.
The buyer completely bears the return shipping costs. Mei Wan Limited does not reimburse return shipping charges. Original shipping charges paid at checkout are not refundable. The customer must use a trackable shipping service and must retain the tracking number. The customer bears the risk of loss or damage during return transit. Cash-on-delivery returns are not accepted.
Step 1: Submit a return request to [email protected] within exactly 14 calendar days from delivery. Include the order number, item name, and reason for return if the customer chooses to provide one.
Step 2: Wait for return authorization instructions from Mei Wan Limited. Do not ship the item before authorization is issued.
Step 3: Pack the item securely in original packaging with all tags attached. Include the order number inside the parcel.
Step 4: Ship the parcel to the authorized return destination. The recipient must be Mei Wan Limited, the contact phone is +852 9066 5514, and the specific return address is 3/F, Maritime Square Phase 1, 33 Tsing King Road, Tsing Yi.
Step 5: Send the tracking number to [email protected] after shipment. Keep proof of shipment until the refund is complete.
Step 6: Mei Wan Limited inspects the returned item after receipt. If the item meets the return eligibility conditions, the refund is approved. If the item does not meet the conditions, the refund is denied.
The refund arrival time is at least 14 days after return approval. The customer must allow at least 14 days for the refund to arrive. Refunds are issued to the original payment method used for the purchase. The customer must ensure the payment account is active and able to receive the refund. Mei Wan Limited does not issue cash refunds for card or PayPal payments.
PayPal refunds take at least 14 days; however, local laws require up to 30 days for PayPal refunds in some regions. The customer must allow the applicable PayPal refund period to complete. The refund is submitted by Mei Wan Limited after return approval. The final posting time is controlled by PayPal and the customer payment account.
Any claim for damaged or defective items must be submitted within exactly 7 days of receipt. Claims submitted after exactly 7 days of receipt will not be accepted. This 7-day claim period matches the Terms of Service. The customer must contact [email protected] with the order number, a description of the damage or defect, and photographic evidence. The customer must not return the damaged or defective item before receiving authorization and instructions. Mei Wan Limited reviews each claim and provides the required resolution.
Mei Wan Limited does not process direct exchanges. The customer may return an eligible item under the strict 14 days no-reason refund policy and place a new order for a replacement item. The new order is subject to current availability, price, and shipping charges.
Questions about shipping, returns, refunds, or damaged item claims must be sent to [email protected]. The customer may also use the contact phone +852 9066 5514. The company address is 3/F, Maritime Square Phase 1, 33 Tsing King Road, Tsing Yi. This Shipping & Returns document is part of the Terms of Service for orders placed on garmentpqny.com.
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